TERMS OF SERVICE

Coaching services

  1. The Coach agrees to provide the client with, and the Client agrees to pay for personal coaching sessions that will be conducted on a weekly/fortnightly basis (unless otherwise agreed) by online messenger/Zoom/Skype or as mutually agreed prior to each session.
  2. The Coach agrees to conduct herself in terms of coaching code of ethics, commits to act fairly and in the best interest of the client at all times during coaching.
  3. The Client agrees that his/her primary motive for entering into this coaching agreement is to create and sustain positive change in his/her life. For this purpose the Client undertakes to cooperate with the Coach in establishing and promoting and effective coaching relationship by, amongst other things, listening carefully to the relevant information, tools and techniques provided to him/her by the Coach, communicating openly with the Coach and making genuine and sincere efforts to meet his/her goals as set and agreed to during the coaching sessions.
  4. The client acknowledges that all coaching services provided under this agreement are undertaken completely at the Client's own risk. The Client understands that the coaching process may involve the Coach working with the Client to examine aspects of the Client's life, entering into detailed discussion with the Client about the Client's values and beliefs, making empowering requests of the Client and identifying and agreeing appropriate plans of action for the Client. The Client further acknowledges that, for coaching to be effective, the Coach may decide to ask the Client direct and personal questions and/or address issues in the sessions that could cause the Client to experience string emotions.
  5. The Client acknowledges and agrees that the Coach does not guarantee results or provide warranties in respect of the coaching services and that the Coach shall not be responsible to the Client or to any third party for any physical or mental condition or circumstance caused as the direct or indirect result of, or related to, the coaching services in any way, including the Client's failure to achieve agreed goals. The Client agrees to indemnify the Coach in relation to any claim(s) made against them for loss or damage suffered as a result of the Client's acts and omissions.
  6. The Client acknowledges and agrees that the process of coaching does not constitute professional consultation, advice, councelling, therapy or medical treatment in any form. In the event that the Coach feels it appropriate for the Client to seek alternative professional assistance, the Coach may decide that coaching sessions should be discontinued or suspended for a period of time. In such cases the Client agrees to abide by the Coach's decision and give dur consideration to the Coach's suggestions with regard to referral.
  7. The parties agree to respect the confidentiality of any information provided to each other during the coaching sessions and not to disclose such to any third party without the other's consent.
  8. Each coaching session will run for a minimum of one hour, unless ended earlier by the Client. Unless otherwise agreed with the Coach, the Client with pay for all the sessions at the rate of 50 Euro/hour. Payment is due at the commencement or before each session. If the Client delays payment without the Coach's agreement, the Coach will be entitled to refuse to provide further coaching sessions to the Client. If the Client does not attend the session and provides less than 24 hours notice to the Coach to this effect, the Coach is entitled to charge the client in full for that session.
  9. The Coach is entitled to terminate the coaching agreement if the client fails to pay the Client's coaching fees, otherwise breaches this agreement, has any insolvency proceedings brought against him/her, engages in harassment, abuse or discrimination against the Coach during sessions, is convicted of an offence or, in the Coach's reasonable opinion, will not benefit from coaching.
  10. Confidentiality - This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client's consent. The Coach will not disclose the Client's name as a reference without the Client's consent. Confidential Information does not include information that: (a) was in the Coach's possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client's industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client's confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.