RETURN & EXCHANGE POLICY
Katia Kulyk has strict quality control and provides a guarantee of the high quality of all services. All the coaching packages and retreats are created for you to receive the result you set with love and care.
We ask clients for feedback after the coaching packages have been coached, after and during our events and and we strive to increase the quality of our services permanently.
In case of a coaching service refund, we return the full service cost minus payment processing expenses, and taxes. You can request the refund within 24 hours of purchasing the service. In case you cannot make it for the time the service is set to, we can move the timing and adjust according to convenience of both coach and client.
Once you have had your coaching hours, you cannot be refunded for them. In coaching it is you and the coach that are both responsible for results, therefore we ask you to prepare responsibly to each call and take action you have committed to on time.
All coaching packages purchased must be used within 6 months of purchase.
We will process the refund after receiving your request and if the refund is eligible for this service.
Retreat payments can be refunded up to 1,5 months before the event happens (depending on the event), and will not be refunded within 1,5 months before the retreat. The only exceptions at which you can receive a refund are 1. if you have a physical/ mental condition with the doctor certificate which proves you are unable to take part in the event, 2. In force majeure circumstances, in case of natural disasters or unexpected events that the organiser does not have power to control, such as national emergency or unexpected weather conditions. In this case the retreat payment will be refunded fully. In other cases retreat deposit will not be refunded, but can be used for the client for future events within one year of time or if agreed differently with the organiser.
The company assumes responsibility for the change of time of coaching call and in this case you are offered a coaching call for free, unless the coach had an emergency, including health emergency. In case of emergency, your coaching time will be moved to the one convenient for you and the coach.